CANA DIRECT HOT TUBS INC.

Standard Terms and Logistics Information

Hazardous weather may cause delivery to be rescheduled. Customer to provide additional labour for delivery if required. Deliveries must be manually accessible. All ground prep and electrical work is the sole responsibility of the purchaser. All balances are to be paid in full 24 hours after purchase and sale with certified bank draft or cheque. Deposits are non-refundable unless otherwise stated on invoice or entitled under the Consumer Protection Act, 2002. All sales are final. Please read your owner’s manual thoroughly and follow all safety instructions; always use your spa responsibly. A storage fee of $250 per week applies to all spas held past their established delivery date. We reserve the right to ship any floor model sold of the same or equal value from our stock/warehouse/or new build without notice.

Warranty Conditions, Exclusions & Limitations

This warranty is void if the spa has been subjected to misuse, abuse, alteration, improper installation, improper chemical or high alkaline/pH imbalances leading to dissolved seals, leaks, rusting, or heater failure at terminals. Abuse includes leaving the spa uncovered while empty, freeze damage, or running specified systems outside standard voltage parameters (230 Volts +/- 10%). Warranty coverage handles 2 years parts and labour, alongside 7 years shell and structure defects. Added components (ozonators, pump seals, jet internals, LED components, or stereos) feature a limited 1-year coverage. Heaters carry a 2-year assembly warranty, void if run dry for a 24-hour period.

Winter Operations & Service Disclaimers

During winter months, please ensure you fill your hot tub with water once a week to keep proper functional volumes. If your water line is frozen, use buckets to bring structural volume up. This prevents running dry, pack failures, or excessive over-draw damage to relay boards. Always remove the filter element and fill directly down the interior filter core to strictly eliminate line airlocks. Service requests require 2 feet of clear access across all 4 container panels. Opening localized panels to snap descriptive validation photos or clip videos is mandatory for service processing. If a problem cannot be isolated or verified remotely and an on-site inspection call is dispatched, a standard field trip evaluation fee of $150 per hour radius applies. Local Milton calls feature an inspection fee exemption. Popped fuses, power surges, or service faults handled by external electricians are non-warranty issues. Maintain balanced water chemistry to preserve performance.