CONDITIONS AND LIMITATIONS OF WARRANTY

This warranty is void if:
a) The spa has been subjected to misuse, abuse, alteration, improper installation, improper use of chemicals, improper maintenance, punctures, acts of God, or if any repairs have been attempted by anyone other than authorized dealer.

Abuse and misuse will include (but is not limited to) damage caused by:
1. Leaving the spa uncovered while the spa is empty of water.
2. Improper handling of the spa during transporting, set up & installation.
3. Operation of the spa at a water temperature outside of the range of 35°F to 104°F (2°C to 40°C).
4. Improper use of chemicals or unbalanced water, such as pH, calcium hardness, total alkalinity or sanitizer.
5. Operation of the spa outside of the specified voltage requirements (230 Volts +/- 10%).
6. Voltage spikes or “brown out” conditions.
7. Rodents or other animals.
8. Must provide 2 feet access to all 4 sides of hot tub for all service calls.
9. Freeze damage.
b) The purchase invoice has not been paid in full to the dealer.

This warranty takes the place of all other warranties, express or implied, in fact or at law, including implied warranties of merchantability and fitness for a particular purpose.

WARRANTY LABOUR COVERAGE: 2 YEARS PARTS AND LABOUR | 7 YEARS SHELL AND STRUCTURE
Labour is covered from the date of purchase, for the term shown below with the following exceptions:
a) Part only: ozonators, pump seals, jet internals, wi-fi module, UV sanitizing system, LED system components, topside overlays, cabinet components (previously mentioned add-ons feature 1 year warranty; NOTE: void if seals are dissolved due to bad water chemistry).
b) 2 years Heater assemblies void if heater runs dry or has OHH error code 16, 17, 28, 27, 30.
c) There is no labour coverage for time required to gain access to the spa.
d) Your local dealership may require payment of a “Trip Charge”. Local Milton charges not applied. Outside towns and cities $150 rate apply per hour radius + km.
e) Additional travel charges may apply if you live beyond the normal servicing area of the authorized dealer.

Warranty Performance

Contact your dealer, either in writing or in person, within 1 days of the problem arising. Use all reasonable means to protect the spa from further damage. Your notice must include the spa serial number (located on the spa’s ratings plate mounted on the cabinet), a thorough description of the problem and photographs of the problem (if applicable). CDHT Spas may also ask for a copy of the original purchase invoice showing purchase date or delivery date, where it deems necessary. CDHT SPAS reserves the right to inspect any warranty claim on location. Moving hot tub from original delivery location by CDHT spas will void warranty. Selling your hot tub to a 3rd party voids warranty.

Disclaimers & Winter Operations

Please ensure you fill your hot tub with water once a week to keep proper levels. If your hose is frozen use buckets one at a time to bring levels up. This prevents the heater running dry and becoming damaged and stuck at one temperature unable to heat. Can lead to bad board and relay from over draw of power leading to over heat and damage, and replacement of entire spa pack. Tampering, replacing parts, or install own parts during the warranty period may void warranty. Opening panels inspecting hot tub, sending pictures and videos is required for all warranty claims. If claim can not be verified with pictures and videos and a tech is required the inspection fee is $150 plus hst + km. Popped fuses and overloads are not covered under warranty. Power surges and bad wiring by electrician will void warranty.

Water Chemistry Disclaimers: Maintain water quality by keeping your PH and Alkalinity in proper levels. Having high Ph results in calcium build up. High Alkalinity makes your water acidic and will dissolve seals and damage parts. Do not use well water. If you have hard water you are required to truck in your water once every 3 months to avoid calcification and high alkalinity. Hard/well water will cause rusting, corrosion of metals and seals/heaters to damage regularly. Always fill your hot tub by removing filter and filling through filter area to prevent air locks. Parts and labour are fully covered due to natural or manufacturers defect. Call us for help any time.