FAQs
Frequently Asked Questions
Question:
Where are Birch Bay Hot Tubs made?
Answer:
Birch Bay Hot Tubs, a Division of Hydra Plastics, Inc., are made in the U.S.A. just outside of Seattle, Washington in the beautiful Pacific Northwest.
Question:
How long have you been manufacturing hot tubs?
Answer:
Birch Bay Hot Tubs, a Division of Hydra Plastics, Inc., have been manufacturing for over 36 years. We build some of the best and most energy efficient hot tubs in theworld. Our hot tubs electrical costs are between $9.90 and $17.20 per month to operate based on standard calculation methods*
* Based on operating temperature of 102 degrees constantly. With an average electric rate of 10 cents per kWh. Ambient air temperature of 60 degrees constantly. Your actual operating cost will vary depending upon actual use, ambient air temperature and your local utility rate.
* Based on operating temperature of 102 degrees constantly. With an average electric rate of 10 cents per kWh. Ambient air temperature of 60 degrees constantly. Your actual operating cost will vary depending upon actual use, ambient air temperature and your local utility rate.
Question:
What are CDHT Spas
Answer:
CDHT Spas stands for Canada Direct Hot Tub. It is a line of hot tubs with our own brand labelling.
Question:
If I purchase a hot tub when can I expect delivery.
Answer:
Delivery dates come down to when our team has an opening and based on stock units that are built and stored in our warehouse. Models in our showroom or not for sale unless otherwise stated on your invoice.
Question:
When i buy a hot tub, am I getting the floor model?
Answer:
No. When you enter our showroom. The hot tubs on display are not the unit model you are purchasing unless otherwise stated on your invoice as Demo model, floor model, or scratch and dent. We reserve the right to send you a brand new model where we keep multiple units in our warehouse. If we do not have the colour option available in our warehouse we will build one for you based on your option build and colour choice. Back ordered items will be shipped as soon as possible.
Question:
Where can I place my hot tub?
Answer:
We recommend a level 4” thick concrete slab, 6” of well tamped 5/8” minus crushed rock or any deck built to current code.
Question:
What is the electrical requirement?
Answer:
A typical installation will require a 240-volt, 50-amp service to wire to the main panel. Most homes built since the mid 1980’s will have space in the panel.
Question:
Some of your hot tubs are loaded with a lot of jets. Why would I want so many?
Answer:
We have many different designs, hot tub sizes and seating configurations to accommodate many different customer needs. Each one of our jets replicates a particular massage therapy to reduce stress, pain and sore muscles. Turn on or off any jet to focus water flow right where you need it. From the casual soaker, family fun or full body hydrotherapy massage – we have the right hot tub to fit your lifestyle.
Question:
I have heard people complain about various pests moving into the underside of the spa. How do I keep that from happening?
Answer:
For Birch Bay Hot Tubs, this is not an issue. We provide a sealed, insulated cabinet and flooring system to keep out unwanted pests.